Here is the latest example of how you can save some serious money with Rent-A-Tread service.
We had a customer from Bothell, Wa contact us because he saw that we were selling the exact same treadmill model that he currently owned and wanted some advice to see if he could fix his treadmill. His machine was having some problems with the belt slipping and although he was pretty mechanically inclined, he had a hard time figuring out what the problem was. After talking with him about his issue, I was pretty confident that the pressed on pulley connected to his drive roller was slipping. Usually a slipping belt is related to the tightness of the running belt or the drive belt, so this was a little unusual and commonly missed by the €œdo it yourselfer€.
Our customer was originaly thinking that his machine was going to be toast and that he was going to have to buy a new machine and he was planning on spending around $1000. However, after talking to him I let him know that I thought it could be easily fixed and that he could do it himself (he could do a repair on the roller or order a new one on-line for around $145 after shipping) or he could have us come out for a $75 trip fee (30 min free labor).
We ended up coming out and finding that he did have a bad front roller. Not only that, but he had also over-tightened the running belt to the point that it was going to damage other components on the treadmill if left that way.
We ended up replacing the front roller (we happened to have a half dozen of them in stock), and adjusted all the belts to the correct tension. His total bill was an even $100. We also took the time to explain how to do proper maintenance. With that information, I am pretty confident that his treadmill is going to run very well for years to come.